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Shipping Policy
1. Order Processing
1.1 Orders are processed within [insert processing time, e.g., 1-3 business days] after receipt of payment.
1.2 Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times
2.1 We offer the following shipping methods:
2.2 Delivery times are estimates and may vary depending on your location and other factors beyond our control.
3. Shipping Rates
3.1 Shipping rates are calculated based on the shipping method selected, the weight of the package, and the destination.
3.2 Shipping charges will be displayed at checkout before you complete your purchase.
4. International Shipping
4.1 We currently offer international shipping to the following countries: [insert list of countries].
4.2 International shipping rates and delivery times vary depending on the destination.
4.3 Customers are responsible for any customs duties, taxes, or fees that may apply to international shipments.
5. Order Tracking
5.1 Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
5.2 You can track your order using the tracking number provided on the carrier's website.
6. Shipping Issues
6.1 If your order is delayed, lost, or damaged during transit, please contact us at drewski@squeezegrip.com. We will work with the carrier to resolve the issue as quickly as possible.
Refund Policy
1. Returns
1.1 We accept returns of unused and undamaged products within [insert return period, e.g., 30 days] of delivery.
1.2 To initiate a return, please contact us at drewski@squeezegrip.com with your order number and reason for return.
1.3 We will provide you with instructions on how to return your product.
2. Eligibility for Returns
2.1 To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2.2 Certain types of goods are exempt from being returned, such as perishable goods, custom products, and intimate or sanitary goods.
3. Refunds
3.1 Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
3.2 If approved, your refund will be processed, and a credit will be applied to your original method of payment within [insert refund processing time, e.g., 5-10 business days].
4. Late or Missing Refunds
4.1 If you haven’t received a refund yet, first check your bank account again.
4.2 Then contact your credit card company; it may take some time before your refund is officially posted.
4.3 Next, contact your bank. There is often some processing time before a refund is posted.
4.4 If you’ve done all of this and you still have not received your refund, please contact us at drewski@squeezegrip.com.
5. Exchanges
5.1 We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at drewski@squeezegrip.com.
6. Return Shipping
6.1 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
6.2 If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Information
If you have any questions about our Shipping and Refund Policy, please contact us at:
Squeeze Grip Email: drewski@squeezegrip.com
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